Frequently Asked Questions

Find the answers to your questions.

Is this an insurance plan?

No, this is not an insurance plan. Our savings plans provide you with discounted prices on a wide range of dental services and products; you will pay for services at the discounted price at the time services are received.

How does a savings plan work?

First, you can find a participating dentist by using the "Provider Search" page on this website or by calling (844) 433-5605. After confirming the dentist's continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the dentist.

Can I use my membership when I travel away from home?

Yes, your membership can be used at any participating dentist in the United States.

What dentist can I go to?

You can find participating dentists for the savings plan by visiting the "Provider Search" Web page on this website or calling (844) 433-5605.

How can I get additional membership cards?

If you need additional cards for your household, or have lost your card, please call Member Services at (844) 433-5605. We will be happy to send additional cards to you.

Can I go to a dentist that does not participate?

You may go to the dentist of your choice. However, you will only receive a discount by going to a participating dentist.

If my dentist refers me to a specialist who is not in the network, do I still get a discount?

You will only receive a discount by going to a participating dentist. You might try printing out a list of participating providers to share with your dentist to see if he/she could recommend any of the participating specialist locations.

How will my purchase appear on my credit card statement?

Your statement will have a charge from "Careington International" for the purchase amount of your plan.

Once I select a dentist, am I assigned to that dentist? How often can I change dentists?

Another great feature of the savings plan is your ability to select any dentist from the network. You can change dentists at any time, and household members can select their own dentist. Call Member Services at (844) 433-5605 for help finding participating dentists.

What should I say when I call a dentist to make sure they participate?

The dentist will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network.